Why Pinnacle Sentry Digital Information Systems
One of our key objectives is to reduce your IT costs. Why
does that make good business sense? Because if we ensure
everything works as well as it can for you and you are happy
with the system and service, we can target our resources to
help other customers, thus spreading the cost of support
Pinnacle also provides hardware and
remote access solutions (so your workers can easily work from
Pinnacle provides you with access to our secure Intranet
which provides a direct link to your office email, your
desktop, in other words, you can continue working wherever you
Other areas within our Intranet provide : -
Details from our on-line monitoring server, providing
statistics of your servers/network uptime.
Real-time reports aimed at helping you reduce your IT support
costs. These are charts on our performance associated with the
SLA, who within your company requires
training, who is using the most support.
Details of all the work we have carried out.
Full invoice information that ensures you make informed
decisions for your company. We provide a free system audit
which contains a complete software inventory from every
machine, system specifications and network details. (To
prevent people abusing this service we charge for the time
taken if a Pinnacle support contract is not taken). You can
monitor how much support is provided each week, and we will
work with you to reduce it. Depending on the costing model you
choose, you can either buy support hours when you need them or
pay a flat fee for everything. If you purchase hours and don't
use them, you don't lose them - they are carried forward.
We react fast to your needs
The majority of our internal systems are automated to ensure
we can react faster, spend less time performing office
administration and pass the cost-savings on to you. We
developed our own solutions using the many years experience
providing corporate IT support. Our focus is on the SME market
(2-300 users). This specific target allows us to provide an
automated, streamlined and cost-effective service with
unparalleled support levels.
We provide more than IT support. We can help you ensure your
clients are aware of your products/services which can benefit
We provide all our customers with an SLA (Service Level
Agreement) which sets a contractual level of service which we
guarantee to meet.
Choose a contract that's suitable to you
We don't tie you into long term contracts, after a one
month trial period (a proof of concept period), our minimum
term is just 3 months. Longer contracts are also available, if
preferred. We will save you money. Less downtime,
greater productivity, better communication.
We are proactive, we don't wait for you to call with a
problem, we have a number of unique methods to determine
conditions and fix them before anyone is affected.
We can fix problems faster than our competitors. Because
our service covers multiple channels, we can optimise our
response according to requirements.
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